Professional Reputation Management Services in Dallas, TX
The internet has conferred the power of knowledge to customers. They can simply go online, enter your company name in the search box and get all the information there is to know about your business – your official website link, your social media accounts, and your customer reviews. The customers find reviews useful as they help them in decision making and reducing their risk while shopping. As your reviews influence the customers in your favor or against you, they can well become a major hurdle for your business. Therefore, it is crucial to manage your online reputation when you are dealing with online public relations.
The power of word of mouth
Word of mouth spreads like the wildfire spreads in a forest. Just one customer bad-mouthing you can wreak havoc upon any strongly created image built through extensive marketing campaigns — even if this “customer” is really just your competitor using deceitful means to destroy your image. In today’s competitive world, image is everything. Therefore, you must practice reputation management to create a good image.
Here’s what we can do for you:
Find out exactly what people are saying about you.
Ignoring the problem or pretending it does not exist does not make it go away. Remember, knowledge is power. So, always be knowledgeable about what people are saying about you. In this case, what you do not know may harm you. We can help you ascertain what is being published about you and make you aware that a problem exists, so you can work towards fixing it ASAP.
Help you respond to the negative reviews professionally.
Do not give your peace of mind to a customer who has published a negative review about you, even if you feel the review is unjust. Remain calm and deal with it professionally. Falling down does not matter as much as it matters how you get up and going. Customers might not react to a negative review, but they will be on the lookout as to how you respond to it.
At Click4Corp, we can help you deal with the situation in the best manner so that you will build trust not only with the complainant, but you will prove to potential customers that you are responsible and trustworthy.
How can the team of internet experts at Click4Corp help you deal with negative reviews?
1. We never ignore them.
Not reacting at all is not a good way to react. Ignoring the complaints will communicate that you lack care for customers. Ignoring customers will have the same effect as reacting angrily would – you will lose customers. Ignoring is a bad strategy – we will deal with the situation in a more effective manner.
2. We Invite the customer to amend their review.
Upon resolution of the issue, we will try that the customer removes their complaint or at-least get them to post that you have handled the issue. If they refuse to do so or are unable to do so, we will tactfully publish your follow-up of how you resolved the problem without offending the customer. Public display of affection towards your customer will benefit you in the long-term. Rather than losing business over a bad review, you might end up gaining more customers by showing your care and concern towards customers.
3. We encourage positive reviews from satisfied customers
We will bring the other side of the picture to the forefront. Satisfied customers are willing to share their experiences. They just need a little push in the right direction. So, we will try to encourage satisfied customers to give positive reviews and get them published. Remember that prevention is better than cure – it might not be wise to wait for a bad review before you start encouraging positive reviews. By guiding your customers, we can give you more control over what is being said about your business.
4. We keep it real.
We do not try to cheat your customers by publishing fake reviews. There is always a risk of getting caught, and fake reviews might end up causing even more damage to your image then what a negative review might have had. So, we will try to keep things real. Customers know that there is room for mistakes when conducting business. They do not expect you to be perfect, but they expect you to be professional and take responsibility for a mistake. If you accept the responsibility and make amends, they will feel safe working with you, respect you, and trust you. You will be able to win potential customers as well.
Bring the power of social media to you
We know the power of social media, and our team of social media experts can use it to your benefit. People are spending more time and are also relying more on social media. We will use this medium and make accounts on LinkedIn, Instagram, Facebook, Twitter, etc. so that managing your online reputation will be easier. If your interaction on social media gains popularity, there will be more chances of that coming up in the search engine rather than any site containing bad reviews. Moreover, we can use the social media to get your side of the story heard, in case a bad review does come up.
Dominate the search results to rank higher.
A strong online presence equals a greater online reputation. We will use our organic search (SEO) and paid search (PPC) expertise to help you gain higher rankings in search engine result pages (SERPs) so that there are increased chances of a search engine pointing towards you when a customer searches on the search engine.
Protect Your Online Reputation. Call Us Today!
If you give us an opportunity, the team of online experts at Click4Corp can assist you with managing online reputation by creating a positive hype around your brand. We can influence the search engine results of the first few pages by using our expertise in SEO techniques. You can place your confidence in us that we will have a customized approach to reputation management in Dallas, TX, that will give us quick and accurate results for your business. For more details on the services we provide, feel free to give us a call at 469-441-4678.